FAQ

Hi,

I’m Maya.

Which payment methods are accepted in the Online Shop?

We accept Visa, MasterCard, and PayPal.

How long will delivery take?

For orders in Czech Republic and Slovakia delivery usually takes 3-5 business days.

European Union region takes approximately 5-7 business days and other locations Worldwide take up to 10 business days.

PLEASE NOTE THAT ALL ORDERS WILL BE SHIPPED AFTER MARCH 26TH 2018.
Thank you for your understanding.

How secure is shopping in the Online Shop? Is my data protected?

Your data is absolutely protected as all credit card payments are processed through CSOB a.s. bank (Ceskoslovenska obchodni banka, a.s.).
We do not handle your credit card details nor we have any access to the payment process itself; all is managed by the bank itself.

What exactly happens after ordering?

After you place an order we will prepare your product, pack it carefully and send it via courier.

The moment the courier company accepts the package they will inform you via e-mail or telephone number regarding the exact date and time of the delivery.

We cooperate with DPD https://www.dpd.com/.

Do I receive an invoice for my order?

Of course! You will receive your invoice via email.

We prefer electronic invoices as we care for the environment.

Send us an email

info@inkawolfshop.com